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How can we help?

Submit a ticket, track your issue, or search the FAQ below. Security reports are always prioritised regardless of plan.

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Security reminder: Never include passwords, session tokens, CSRF tokens, private keys, or customer data in this form. Reference only safe IDs (request IDs, ticket IDs) and timestamps.

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Reply to your confirmation email or email support@authdeep.com with your ticket ID for status updates.

Response times

Free / Community3–5 business days
Starter2–3 business days
GrowthNext business day
ScaleWithin 4 hours
EnterpriseDedicated CSM
Security reportsAlways prioritised

Other channels

Emailsupport@authdeep.comSecuritysecurity@authdeep.com

Frequently asked questions